Privacy Policy

Who we are

Kooch (“we”, “us”, “our”) is the controller of personal data processed via this website and our services.

• Company name: Kooch
• Registered address: Van Houweningenstraat, 1052 TR Amsterdam
• KVK number: 88258947
• VAT identification: 385617124B01
• V number: 2916019230
• Contact email: Hello@letskooch.com

What data we collect

We may collect, use, store and transfer different kinds of personal data:

• Identity data (e.g., name, date of birth).
• Contact data (e.g., email address, phone number, postal address).
• Account & profile data (e.g., login, preferences, communications).
• Service data related to our offerings (e.g., requests to be matched with professionals; documents you upload; messages you send through the platform).
• Usage & device data (e.g., IP address, browser, pages viewed, interactions).
• Marketing data (e.g., newsletter opt‑ins, campaign interactions).
• Special‑category data (if applicable) — processed only when strictly necessary and lawful (e.g., with your explicit consent or under another GDPR Article 9 condition).

How we collect data

• Directly from you when you register, submit a request, upload a document, or contact us.
• Automatically via cookies/technologies when you browse or use our services (see Cookie Policy below).
• From third parties (e.g., service providers you connect, analytics, or lawful public sources) where permitted.

Purposes & legal bases

We only process personal data where a lawful basis applies:

• Provide and operate the service (account creation, requests, support): performance of a contract.
• Improve and personalise the service (e.g., analytics, troubleshooting): legitimate interests (balancing test applied).
• Marketing communications (e.g., newsletters): consent (you can withdraw any time).
• Security, fraud prevention, legal compliance: legal obligation and/or legitimate interests.
• Special‑category data (if any): explicit consent or another Article 9 GDPR condition, with enhanced safeguards.

Sharing your data

We share data only as necessary and with safeguards:

• Processors (service providers) such as hosting, cloud storage, analytics, communications. Each is bound by a data processing agreement (Art. 28 GDPR).
• Professional partners you choose to engage via our platform.
• Authorities or legal advisors where required by law or to protect rights.

We do not sell personal data.

International transfers

If data is transferred outside the EEA, we use lawful safeguards (e.g., EU Standard Contractual Clauses) and assess the destination’s legal environment.

Retention

We keep data only as long as necessary for the purposes above and legal requirements. After the retention period, data is securely deleted or anonymised.

Your rights

Under GDPR you can:

• Access your data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase data in certain cases (“right to be forgotten”).
• Restrict or object to processing in certain cases.
• Data portability for data you provided to us.
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at Hello@letskooch.com. We may need to verify your identity. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).